Re:You Privacy Statement
1. Your personal information is important to us
Re:You recognises that your privacy is very important to you and that you have rights to control your personal information. Providing personal information is an act of trust and we take that seriously. We are committed to protecting your personal information.
2. Privacy Statement
This Privacy Statement sets out Re:You’s policy concerning the collection, use, disclosure and storage of your personal information, and is designed to provide you with options on how to access and correct your personal information. This Privacy Statement also sets out how we manage personal information to meet our obligations under the Privacy Act 1988.
Personal information means information or opinions about a person from which that person is reasonably identifiable; personal information includes sensitive information.
Sensitive information includes information about a person’s beliefs, associations or health.
Health information means information or opinions about a person’s health, or collected in accordance with a health service provided to them.
Use means the use of personal information by Re:You staff within the operation of our practice.
Disclosure means the disclosure of personal information by Re:You to people who are external to Re:You.
4. Collecting your personal information
During the course of your treatment, it will be necessary to collect personal information about you. This is collected by our practice team and is accessed by the practitioner and staff. These details include demographic information (like your name, date of birth, and address), financial information (like Medicare number, private health fund details, Workcover details, if applicable) and clinical information (like your previous medical history, tests and investigations, diagnosis, and referring doctor's name).
Re:You collects this information from you for the primary purpose of providing quality health care. We require you to provide us with this information so that we may properly assess, diagnose and treat you and be proactive in your health care.
5. Use of your personal information
The information you provide may also be used in the following ways:
- To facilitate provision of care by different members of the Re:You team
- Administrative purposes in running our medical practice
- To review the quality of medical care in our practice
- Billing and medical rebate purposes
- Professional accreditation, quality assessments and clinical auditing
6. Disclosure of your personal information
Under most situations, if anyone asks for access to your personal information, we will not disclose this without your written authority to do so.
The Privacy Act 1988, and other legislation outlines certain circumstances where information may be disclosed, or is required to be disclosed to appropriate authorities. Examples of these situations include:
- Notification of some infectious diseases to the South Australian Health Department
- Notification of issues with a patient's fitness to drive, fly or pilot
- Prescribing medicines that require an authority to be issued
- Responding to subpoenas, summons or warrants
Additionally, Re:You provide care to you as part of a larger health care team, as well as sub-contractors. In these circumstances, Re:You may provide access to your information to:
- Other health care professionals in the course of providing your care (such as other treating doctors and specialists, hospitals, providers of diagnostic services, dietitians, psychologists, pharmacists and exercise physiologists)
- IT help and support staff who assist us in managing our network and software
Where your personal information is used for research and/or quality assurance activities to improve individual and community health care and practice management, all attempts will be made to adequately de-identify the information before it is provided, or alternatively, a separate specific written authority will be sort from you in advance.
7. Storage and security of your personal information
We take all reasonable steps to keep your personal information secure, safe and protected from misuse, interference, loss or unauthorised access. Your information is held securely in password protected computers.
In addition, our employees and contractors who provide services related to our information systems are subject to obligations of confidentiality in relation to any personal information held by us to which they may be privy.
Medical records are stored for a minimum of 7 years, from the date of the last appointment.
8. Accessing your personal information
You have the right to access the personal information we hold about you. If at any time you want to know what personal information we hold, please contact us.
We will provide you with your information within a reasonable time of your request, however where necessary, we may require you to attend our offices. We will not generally charge you to access your personal information.
We reserve the right to refuse you access to your personal information where that refusal is allowed, or required by law. For example, we may refuse access if your request would pose a serious threat to another person’s health or cause us to breach another person's confidentiality.
9. Correction of your personal information
We will take reasonable steps to ensure your personal information held by us is accurate, up-to-date, and complete.
If you wish to update or correct your personal information, please contact us.
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You are ultimately in control of your web browser's cookies' settings. Most browsers are by default set to accept cookies but have the capacity to block or delete them. However, if you do not wish to receive any cookies you should set your browser to block cookies. In some instances, this may mean you will not be able to take full advantage of parts of Re:You’s website.
By using our website, you accept the use and installation of these cookies to provide you with these services.
11. Problems or queries
If you have a question, issue or complaint about the way in which we collect, use, disclose, store, allow access or correct your personal information, please contact us.
We take all aspects of privacy seriously and welcome your feedback on the relevant issues.
Any concerns received will be internally reviewed and where appropriate an internal investigation will be conducted.